Cart(0)

Please note: You are currently viewing prices in AUD. When you get to the checkout, you'll pay in AUD using the latest exchange rate.

Returns

The page sets out the Returns Policy for bambaswim.com and is applicable for all orders. We reserve the right to approve or reject the return of goods, depending on whether they are in accordance with the Returns Policy below.

Returns Policy
We pride ourselves on providing high quality service, and ensuring you are happy with your order. With that in mind, our Returns Policy is below.


First,
we provide a summary of the returns policy at the top. Underneath that are the details and how to apply for a return if you feel your order is eligible. Please be sure to read the full returns policy, below, before making a purchase.

We accept returns for change of mind, size changes and color changes on swimwear and clothing, for either: A) store credit or B) exchange of any item in our store of equal or lesser value (see below). We do not offer refunds unless an item arrives faulty or damaged.  

You have 60 days from the date you placed your order, to lodge a return request. The item must be returned in its original condition, unworn, unwashed, unsoiled, with tags and the hygiene liner still attached, no odors (including perfumes), and with its accompanying garment bag. If these conditions are not met, the return will be rejected and returned to you again at your own expense. We do not pay for return shipping or taxes, unless the item is faulty. Sale items, or items purchased at more than a 10% discount, are eligible for return of a credit of the sale value only. Accessories are not eligible for returns.  

We do offer exchanges, but we aren't able to hold stock, due to volumes.  As such, if you send back an item to exchange, and by the time we receive your returned item the item you wanted is out of stock, then we will give you store credit instead of your exchange. You can exchange  for any other item in our store of the same or lesser value, subject to availability, as above. Please note that if you choose an item of lesser value, we are not able to refund the difference in price -- you'll just receive the exchange item.

Please be sure to read the full returns policy, below, before making a purchase. 


HOW IT WORKS - RETURNS POLICY

Below are our policies for full-priced items, as well as sale items. 


FULL-PRICED ITEMS
For full-priced items, the following options are available for change of mind, change of size, or change of color requests:

  • You can return the item for store credit. You’ll need to send the item back to us.  Once we receive it, we will issue you with a store credit for the value of that item, which can be used towards a future purchase. Shipping fees will not be refunded or reimbursed in the event of a return.
  • You can exchange the item for any item in our store of equal or lesser value. Please note that if you choose an item of lesser value, you will not be reimbursed for the difference.  For example: If you exchange an item valued at $100, for an item valued at $80, you will receive the new (exchanged) item but will not be refunded the $20 difference.  Shipping fees will not be refunded or reimbursed in the event of an exchange.

Be sure to see the table below to check if your item is eligible. 


ITEMS PURCHASED DURING A SALE
For  items purchased during a sale, the following options are available for change of mind, change of size, or change of colour requests:

  • You can return the item for store credit, for the amount you have paid (not the full price of the item if you purchased it on sale).  For example: If an item costs $100, and is discounted to $80 during a sale, if you choose to return the item you would get a store credit of $80 (the amount you paid). Shipping fees will not be refunded or reimbursed in the event of a return.
  • You can exchange the item for any item in our store of equal or lesser value. Please note that if you choose an item of lesser value, you will not be reimbursed for the difference.  For example: If you exchange an item valued at $100, for an item valued at $80, you will receive the new (exchanged) item but will not be refunded the $20 difference. Shipping fees will not be refunded or reimbursed in the event of an exchange.

Be sure to see the following section to check if your item is eligible.


Which items are eligible for a return/refund?
We do not offer refunds unless an item is damaged or arrives significantly different than as described on our website (no exceptions). For change of mind, size change or color change, we offer store credit or exchange to equal or lesser value, for any unworn swimwear and clothing, provided all of the following requirements are met:

  • The return request is lodged within 60 days of placing your order
  • The item is unworn, unwashed, in its original packaging, with the hygiene liner still attached, BAMBA swim tags and garment bag, and without any odors (including perfumes)
  • If trying on swimwear, please do so over your own underwear. For hygiene reasons, we may refuse to accept a return if it's obvious that this has not been adhered to, and the item will be returned to you at your own expense. Any soiled items will be rejected.

Please note that return shipping costs are responsibility of the customer - original shipping charges are non-refundable, and we do not provide free return shipping nor reimburse for it. The return shipping cost must be borne by the customer.

The points below set out which items are eligible for a return:

  • Full Priced Items: Swimwear & clothing - Store Credit or Exchange
  • Sale Items: Promo & Final Sale - Credit or Exchange of sale value ONLY
  • Accessories: Hats, bags, other - No returns accepted (unless faulty)

I think I submitted the wrong information, can I change the items in my order?
Due to high volumes of orders, no orders can be changed or cancelled after they have been submitted. This policy is in place to ensure we can ship out as quickly as possible. We ask that you take the time to check your address, size, quantity and any other details, as all sale orders are final. In the event that you've entered a wrong address, you will need to contact the shipping provider (such as DHL) to update it. We will provide you the tracking details, at which point you can contact them. In the event of wrong items being ordered, you will need to return them to us per our Returns Policy, then re-order.


How do I receive store credit for my return, and how do I use it?
If your return is approved by us and you are granted store credit, we will issue you with an electronic code for the value of the store credit via email, which you may use towards anything on our store at any time, with no expiry. This credit voucher will be issued to the same email address that was used to process the original order.

Store credits generated from a return do not expire. They may be used at any time, for any item such as another size, colour or style, or even another product, subject to availability.

What if my item arrives damaged or faulty?
In the unlikely event that your order arrives with faulty or damaged goods, please contact us at letschat@bambaswim.com and we will make it right. We may request photographic evidence and/or some other details regarding the faulty or damaged item, so if you can snap a couple of photos in preparation that will help us process your inquiry quickly as possible. We reserve the right to determine a genuine fault or damage to an item. If your item is deemed damaged, you will not incur any additional costs.

How do I organise a return?
If you've met the above requirements, you may submit a return request through our website Return Center (see below).

RETURNS CENTER

The steps are easy breezy!

  1. Visit the Returns Center by clicking the button above. 
  2. Enter your order number and email. Your order details will pop up.
  3. Select the item(s) you’d like to return
  4. Select the return reason and whether you’d like to exchange or return for store credit (in case of a faulty item, you’ll be provided with a shipping label). 
  5. The request will come through to us, and we’ll notify you of the outcome within 1-3 business days. 
  6. If approved, we’ll include the return address for you to send back the item (at your own expense). You then send back the item to us, and once received, we’ll process your store credit or exchange.


How long will it take to process my return?
We attempt to process all returns within 5 business days of receipt -- often faster. You will receive an email to the same email address you used on your order, within 5 business days. This email will either provide confirmation of your return along with next steps, rejection of your return (we will always provide a reason), or a request for more information.

Do you pay for postage on returns, or taxes/duties on returns?
No. Postage, delivery costs, duties and taxes incurred due to change of mind, size change, colour size or any other reason other than damaged goods, shall be at the customer's expense. Return shipping costs and/or taxes will not be refunded unless the item is deemed faulty or damaged by Bamba Swim.

It's been over 60 days since I placed my order. Am I eligible for a return / refund?
Sadly, no. If more than 60 days have elapsed since you placed your order,, we are not able to offer a refund nor exchange under any circumstances. We feel that 60 days is more than ample time to report any change of mind or faulty goods, and as such this is the cut-off point for eligibility for any returns or refund requests.

My item has a small defect, can I return it?
Please email us at letschat@bambaswim.com and we will look into it and do our best to help.

The following applies in these situations:

  • In cases where we can't determine whether the damage has been caused by normal wear-and-tear, we may refuse the return.
  • If there is a very small difference in colour between the website and the item you receive, this can happen depending on your computer screen display. Items may vary slightly in colour, this is normal. Most of our creative photography is shot with a 35mm film camera, which may make the colours look more subtle. The website model product pictures are the best reference
  • If there's a very small issue that could reasonably be fixed by any layperson -- such as a thread that could be fixed by cutting with scissors -- we may refuse to accept the return, as it can be easily remedied on the customer's end and therefore is better for all involved to resolve it that way.
  • If your item’s colour has faded from use, or if there’s an issue with the underwire, we may choose to offer a return if your purchase date was in the last 60 days. Beyond that, we are unable to determine how often a piece has been used, and therefore unable to offer returns under any circumstance.
  • If there is a significant defect, such as a hole or rip, the issue is reported soon after the product arrives, and we can be confident this was not caused by wear and tear (such as getting it caught on a fence or similar), then we may choose to grant the return request.

In summary, if you feel your item has a defect, please contact us and we'll investigate it and discuss it further with you.


What if an item I ordered is missing?
In this rare instance please contact customer support at letschat@bambaswim.com so we can investigate further with our packaging team. This must be brought to our attention in 5 business days from receiving your parcel, otherwise we deem your order as successfully fulfilled and are unable to take further action.


How do I prepare my return?

The utmost care is taken by our team in ensuring your items arrive to your door in optimum condition. If you return items to us, they must be returned in the same condition - that is, well-packaged, neatly folded, unworn, unwashed, in their original packaging, with the hygiene liner still attached, BAMBA swim tags and garment bag. For your own piece of mind, we strongly recommend taking care when repackaging your item, to ensure it arrives to us safely.

I've posted my return to you - what happens next?
If your return request is approved, we'll provide specific details of how to return it. We are unable to accept responsibility of customer-sent return packages, so we strongly recommend choosing a service that provides tracking number. Once it's been sent, please use the tracking code if you'd like to track the package on its way to us. (Your postal service will give you a tracking code when you send it to us, if you choose this option).

Once it arrives to us, we will inspect the goods within 2 business days and contact you to arrange next steps.

What happens if my return request is not accepted?
If your return request is rejected (due to one or more of the reasons above under ‘“Which items are eligible?”’), we will ship it back to you at your own expense, and no credit will be issued. If you'd like the item returned to you, we will contact you to arrange coverage of the return shipping costs.

I still need help! What do I do?
If you have any questions, please write to us at: letschat@bambaswim.com and we will be glad to help.